2016 Sustainability Report

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Engagement

We believe that having quality dialogue with our people and recognizing the value they bring leads to engaged employees and a company that is more innovative, productive and competitive.

The foundation of our engagement strategy is our “Your Say” engagement survey, which is designed to increase dialogue between managers and their teams to improve the way they work together to achieve their goals. In 2016, 89 percent of our global workforce took part in our fifth survey. 

As in prior years, we presented the results of the 2016 survey to our top leaders so they could drive improvement on a macro level. Separately, supervisors shared results with their teams and created action plans to address areas considered important to team members. By the end of 2016, 72 percent of teams with five or more survey respondents had created a plan, with more than 5,800 specific plans in place. Throughout the year, supervisors were expected to continue engaging in quality dialogue with their people while monitoring progress against these plans.

We recognize that supervisors have a significant effect on their people’s engagement. In 2015, we developed an online training module for supervisors that covers four pillars of employee engagement at PPG—trust, collaboration, empowerment and recognition. We developed these pillars and other elements of the module after asking the supervisors of high-performing, highly engaged PPG teams what they do to effectively connect with their teams and achieve high performance. We launched the module, which is available in 19 languages, in early 2016.

Over the past few years, we have reenergized our efforts to recognize the contributions and successes of our people. Our PPG Together poster series, which we launched in 2016, features the efforts of our employees to protect and beautify the world.

We also have a variety of formal award programs focused on sales, sustainability, health, wellness and other important aspects of our company. These are supplemented with informal everyday recognitions from our leaders that are equally important, such as recognizing a person during a team meeting, giving gift cards for superior performance or simply telling someone he or she is appreciated.

Suzhou takes action on engagement

Our Suzhou facility in China undertook an ambitious site-wide engagement action plan to instill a focus on caring, ownership and customer service—all identified as important in the 2015 “Your Say” survey.

Actions taken against the plan included:

  • Five general manager open days, where employees presented more than 50 improvement ideas directly to the location’s top leader;
  • Job analyses and reallocation of resources to help balance workloads;
  • Group birthday parties;
  • New sports clubs and teams, which competed with customers; and
  • A family day featuring games and other activities.

The location had completed all of its site-wide action plan items by the end of 2015.

Focus on family engages employees on safety

A walk through the COEX shop at our Busan, Korea, location, may make one wonder why so many family photographs are on display.

The photo gallery is the result of the shop team’s engagement action plan, which focused on the survey statement “I know what is expected of me at work.” The team decided that safety is the number one priority in a manufacturing environment and also determined that accidents affect not just the employees involved but also the families of those employees.

Collected under an “Our Loving Family” banner, the photos serve as a daily visual reminder of the importance of safety awareness.

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